JOB OVERVIEW:

Manage the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

DUTIES AND RESPONSIBILITIES:

• Manage the day-to-day activities of the housekeeping department, plan, schedule, and organize work to ensure proper coverage. Communicate and enforce policies and procedures.
• Clean board of rooms in addition to inspecting rooms
• Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and has the tools and equipment needed to effectively carry out their respective job duties.
• Develop and implement procedures for managing the quality of housekeeping and laundry services. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, guest rooms/suites, equipment, housekeeping and food and beverage linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction. Ensure that employees are advised of deficiencies and instructed on corrective action.
• Monitor, coordinate and execute the special needs and requests of VIP, repeat guests and members of frequency program(s).
• Respond to guest complaints and special requests, and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses within all areas of housekeeping. Participate in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
• Conduct comprehensive departmental meetings to include a review of procedures and events which warrant special handling and detailed information.
• Conduct pre-shift meeting and review all information pertinent to the day’s activities.
• Establish par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
• Cleaning a board of rooms
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Front Office, Guest Relations, Maintenance, and Food and Beverage
• Interact with outside contacts:

o Guests – to ensure their total satisfaction

o Vendors/Contractors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.

o Regulatory agencies – regarding safety and compliance matters

o Other contacts as needed (Professional organizations, community groups, local media)

• May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
• Required to clean a board should we be short staffed for the day and still inspect every single room afterwards or in between cleanings.
• Required to print housekeeping boards or lists for the staff working that day. You must be able to update the clean/dirty status in the PMS
• Work with Maintenance to determine which rooms need to be out of order and why.
• Required to set weekly schedules for the housekeeping staff.
• Must complete a linen and room item inventory once per month, EVERY MONTH - no exceptions.
• Place orders within the budgeted amount for linen, cleaning supplies, guest supplies, etc.
• You must inform the manager on duty when placing an order above the budgeted amount and provide reasonings behind that order.
• May assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
• May serve as “manager on duty” as required.
• May assist with other duties as assigned.

Job Type: Full-time

Pay: $18.50 - $21.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing and able to work the weekends (Saturday & Sunday)?
• Are you willing and able to clean a board of rooms?

Experience:

• Housekeeping Supervisor: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)
• Housekeeping: 1 year (Preferred)

Ability to Relocate:

• Moreno Valley, CA 92557: Relocate before starting work (Required)

Work Location: In person